Memberships, Billing, & More

None of the Zoom Tan salons take cash. We accept debit or credit cards (Visa, MasterCard, or Discover). We also accept gift and prepaid cards for any non-recurring purchases.

Zoom Tan does not accept cash for the safety of our clients and employees.

All tanning requires that you bring a valid driver’s license and a cell phone.

Of course. You can do single sessions of UV and spray tanning anytime without needing a membership.

All of our membership pricing is listed online. Here is the link to all membership options and pricing: Zoom Tan Membership Store. Yearly memberships are offered at a discounted rate compared to monthly pricing.

No, all calls are routed to our customer service department so our in-studio associates can focus on clients in store. Our customer service phone number is (239) 465-4285.

Although Zoom Tan is not responsible for lost or stolen items in the salon, we do have a lost and found at all locations. Feel free to call customer care and we can check for your item.

Every day is different at Zoom Tan, so we only know of sales going on the day of. Typically we send a text message when we have a sale running.

There could be a couple reasons:
1) You may have replied “STOP” at some point, which places you on our do-not-text list.
2) Your phone number may not be verified.
3) You haven’t visited a Zoom Tan location recently. Texts are based on purchasing history, and you must visit periodically to stay on the list.

If you think you opted out, please contact customer service at (239) 465-4285 to opt back in.

All current and active members/clients receive texts. Just visit a Zoom Tan location and an associate will create your customer profile. Once that’s completed, you’ll be eligible to receive regular coupons and promotions. You have to re-visit periodically to stay on the list.

You can use memberships and packages at any Zoom Tan location in the USA.

Bring your driver’s license, cell phone, and a credit or debit card and we can get you set up in-store. You can also sign up online through our Online Membership Store.

If you have a balance for your monthly membership, you can pay it on our Payment Page. You can also update your card by visiting the Member Portal and going to the “Billing Information” section.

We do not accept third-party credit cards for monthly memberships. However, you can pay for someone’s package, year, single visit, or products as long as you are present with your credit/debit card.

For your convenience, cancellations are handled online. The cancellation link is found under “My Account,” or you can use this link: Cancel Zoom Tan Membership. You can cancel auto-pay as early as 10 days after joining and continue to use your membership for the remainder of the month.

Most issues with cancellation are caused by unpaid balances or incorrect/missing contact information. Please resolve past-due payments and make sure your contact info is up to date. If you still need help, please contact customer service at (877) 966-6826 or chat online with a live agent.

For client security reasons, we ask that you update your information at one of our locations. Please bring your driver’s license. Once your information is corrected, you will be able to cancel online right after.