Important things to know about your membership.

Key policies, billing details, account information, and important membership rules.

Please save this text and refer to it as needed. This text supersedes anything an employee tells you. It is the official policy regarding your membership and account management.

Cancellation Policy

Online Only: ALL cancellations can ONLY be done online. It's very simple, very easy and the ONLY way to cancel. If any employee tells you that you can cancel any other way, please report them to Customer Service at (239) 465-4285.

Cancel Membership Online →

Eligibility & Usage: You are eligible to cancel the auto pay portion of your month-to-month membership online after 10 days. You can continue to use your membership after you cancel the auto pay portion until your current month ends.

Clear Your Balance: You have to pay any balance you may have on your account before you can cancel online. There are no exceptions to this policy. Pay Balance Online or visit any Zoom Tan/Fit location.

Confirmation is Mandatory: Your membership is only cancelled when you receive a text message from us confirming the successful online cancellation. If you never received a text confirmation, you must assume you are not cancelled even if an employee says you are.

Billing & Drafts

Cancellation Deadline

You have until 11:59 PM (Eastern) the night before your draft date to cancel your auto draft and avoid any further drafts. It's your membership, your account, and your responsibility to cancel timely.

End of Month Joins

If you joined on the 29th, 30th or 31st of any given month, you will be drafted on the last day of any month that has fewer days than there were in the month you joined.

Example: If you joined on March 31st, you would be drafted on April 30th.

Support & Communications

Text "zoom" to 239-690-6667 to obtain any info on your package or membership. Customer service does not have access to this information.

We communicate all important info via text. If you opt-out, you acknowledge you will not receive such information directly and are responsible for obtaining it from our website or by calling customer service.

Store Policies

No Refunds for Underuse: We won't ask you to pay more if you use your membership every day, so please don't ask for a refund if you didn't use it as often as you liked.

Employee Conduct: If an employee is ever rude to you, please call Customer Service immediately and we will take action.

Zero Tolerance: Members who are verbally abusive to any employee will be permanently terminated and banned from all locations.